Legal notice

Legal Name
NEXPECT CO., LTD.

Qualified Invoice Issuer Number
T8010501040775

Representative
Kenji Kojima

Address
1F Manseido Building, 6-14 Nihonbashi Kobunacho, Chuo-ku, Tokyo 103-0001, Japan

Email Address
tokyo@kojimaroastworks.jp

Sales Price
Displayed on each product page (tax included).

Additional Fees / Shipping Costs
【Japan Domestic】
・Up to 2 bags of coffee beans (400g): Standard nationwide ¥750
・Other items/sizes: Standard nationwide ¥1,000
・Free shipping on orders of ¥3,500 or more
【International (Taiwan, South Korea, Hong Kong, Singapore)】
・Actual EMS shipping cost calculated by package weight
・Customs duties, taxes (VAT/GST), and handling fees incurred in the destination country are the responsibility of the recipient.

Payment Methods & Timing
・Payment Methods: Credit Cards (Visa, Mastercard, Amex, JCB), Apple Pay, Google Pay, Shop Pay
・Payment Timing: Billed immediately upon order placement.

Delivery Timeframe
Shipped within 3 to 5 business days after order confirmation.
Carriers: Yamato Transport, Japan Post, EMS

Returns, Exchanges & Cancellations
・Defective or Incorrect Items: Please contact us via email within 7 days of delivery. We will cover return shipping costs for exchanges or refunds.
・Customer Convenience: Due to the nature of our products, returns or cancellations after order placement are generally not accepted.
・Returned International Packages: Packages returned due to incorrect address, absence, or unpaid duties will be refunded minus round-trip international shipping costs.